Privacy Policy

This policy applies to all visitors and account holders of avibm.com and any related applications and email services (collectively, the “Service”). AVIBM shares a single account identity with Auction Intel; where the same email is used on both sites, information is handled under the same privacy commitments. This policy does not apply to the third-party booking systems we interact with on your behalf, each of which is operated by a government authority with its own privacy practices.

We collect only the personal information we need to monitor and rebook your inspection:

• ●Account information — your email address (required to sign in), and your name, phone number, date of birth and residential address as supplied on your profile.
• ●Booking information — the customer or booking reference number(s) needed to access your inspection booking, your existing appointment date, your chosen inspection locations and the latest acceptable date.
• ●Vehicle information — the VIN or registration, and the year, make, model, colour and damage details (some pre-filled from public auction records).
• ●Usage and technical information — monitoring activity, rebooking outcomes, timestamps, plus IP address, browser, request paths and approximate region, logged for security and debugging.
• ●Communications — the content of any email or support request you send us.
• ●Cookies — a small number of strictly necessary first-party cookies for sign-in session management. We do not use advertising cookies, behavioural tracking pixels or cross-site analytics suites.

Personal information is collected directly from you when you sign up, complete your profile, add a vehicle or contact us. Technical information is collected automatically by our servers and our edge-security provider. We do not buy personal information from data brokers and do not enrich your record from third-party sources.

We use your personal information only for these purposes:

• ●to create, authenticate and secure your account, including delivering single-use sign-in emails;
• ●to perform the core Service — accessing the relevant inspection booking system with your details and rebooking your appointment to an earlier slot within your stated rules;
• ●to notify you of rebookings, monitoring status and account or security matters by transactional email;
• ●to take payment for monitoring (via PayID, through your shared Auction Intel account);
• ●to detect and prevent fraud, abuse, quota-circumvention and unauthorised access;
• ●to debug, monitor system health and improve the Service; and
• ●to comply with our legal obligations and respond to lawful requests.

We will not use your information for an unrelated purpose without your consent or unless required by law.

We do not sell, rent or trade your personal information. We disclose it only as follows:

• ●The inspection booking authority — to do what you have asked us to do, we submit the details necessary to identify and reschedule your appointment to the relevant state booking system (e.g. Queensland TMR / South Australia DIT). This disclosure is an unavoidable part of the rebooking you instruct.
• ●Service providers under contract — Australian-region application and database hosting; a content-delivery and edge-security provider (receives request metadata such as IP and user-agent); and a transactional email provider (delivers sign-in and notification emails).
• ●Auction Intel — operated by the same team under the same shared account; information is handled under equivalent privacy commitments.
• ●Law enforcement, regulators or courts — where compelled by an enforceable Australian warrant, subpoena, court order or statutory notice.
• ●Professional advisers or a successor entity — where necessary for advice or in the event the Service is sold or restructured, subject to the same privacy commitments and prior notice of any material change.

Our primary application and database servers are located in Australia. Some infrastructure providers (content delivery, transactional email) operate globally and may process technical metadata or message content through servers overseas. By using the Service you consent to such cross-border disclosure as a necessary incident of delivery, and we take reasonable steps to ensure overseas processors handle your data consistently with the APPs.

Personal information is stored in an access-controlled database on Australian-region servers, behind TLS encryption end-to-end. Sensitive identifiers such as booking reference numbers are stored with additional protection and used only to perform your rebooking. We use single-use sign-in links rather than stored passwords, rotate server logs, and monitor for unusual access. No system is perfectly secure — please also keep your sign-in email account secure and do not forward your magic link to anyone.

• ●Account and profile data — kept while your account is active; removed within thirty (30) days of account closure (your email may be retained in hashed form for abuse prevention).
• ●Booking reference numbers — retained only while you have an active vehicle being monitored, and deleted once monitoring for that vehicle ends, save where we must retain a record to resolve a dispute.
• ●Monitoring and rebooking history — kept while your account is active so your dashboard can show recent activity; removed within thirty (30) days of closure.
• ●Server logs — rotated approximately every fourteen (14) days, then anonymised or discarded.
• ●Email correspondence — kept for as long as needed to resolve your matter, plus a further twelve (12) months for audit.

Under the Privacy Act and the APPs you may:

• ●access the personal information we hold about you (most is visible on your profile and dashboard; for anything else, email us and we will respond within thirty (30) days at no charge);
• ●correct inaccurate information — you can edit your name, phone and address on your profile directly; email-address changes require re-verification;
• ●delete your account and the personal information attached to it by emailing us with the subject “Account deletion request” from your account email; completed within thirty (30) days;
• ●withdraw consent to any optional marketing emails at any time via the unsubscribe link; and
• ●complain about how we have handled your information.

Complaints should be sent to [email protected]. We will acknowledge within seven (7) days and respond within thirty (30). If you are not satisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

The Service is intended for users aged 18 and over and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

In the event of an eligible data breach likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act — notifying affected users and the OAIC as soon as practicable.

We may update this policy from time to time; the version line at the top identifies the current version, and material changes will be notified by email and/or a site banner. Privacy enquiries and access, correction or deletion requests should be addressed to [email protected].